Shipping and Return Policy
Shipping Policy
The order
The buyer places his order online, from the online catalog and using the form on the site. For the order to be validated, the buyer must accept, by clicking on the place indicated on the site, the present general conditions. His acceptance will result in the sending of a confirmation email from the seller, in accordance with the conditions described below. The buyer must choose the address and the delivery method. Payment is made by direct debit.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
If an ordered product is unavailable, the buyer will be informed by email.
The cancellation of the order for this product and its possible refund will then be carried out, the remainder of the order remaining firm and definitive.
Delivery terms
Delivery is only made after confirmation of payment by the seller's banking institution. It is provided within a maximum period of 1 month from receipt by the seller of the purchase order.
Any delay of more than 1 month may result in the sale being cancelled. Any deposits paid will then be returned to the buyer.
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow the package to be collected from the location and during the time indicated.
If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.).
This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered letter no later than two working days following receipt of the item(s) and send a copy of this letter by fax or regular mail to the seller at the address indicated in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 3 days of delivery. Any claim made outside this period will not be accepted. The return of the product will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
Delivery errors
The buyer must notify the seller on the same day of delivery or at the latest on the first working day following delivery, of any claim for delivery errors and/or non-conformity of the products in nature or quality compared to the information on the order form. Any claim made after this deadline will be rejected.
The claim may be made:
- email address: contact@hairmocktail.com
Any claim not made in accordance with the rules defined above and within the time limits specified cannot be taken into account and releases the seller from any liability towards the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by email to the buyer. The exchange of a product can only take place after the assignment of the exchange number.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo Recommandé, to the address sent by the after-sales service.
Return costs are the responsibility of the seller.
Product Warranty
The seller guarantees the buyer against any lack of conformity of the services and any hidden defect, arising from a design or supply defect of said services, excluding any negligence or fault of the buyer.
In any event, in the event that the seller's liability is retained, the seller's guarantee will be limited to the amount excluding tax paid by the buyer for the purchase of the goods.
Return policy
Delivery is only made after confirmation of payment by the seller's banking institution. It is provided within a maximum period of 1 month from receipt by the seller of the purchase order.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 3 days of delivery. Any claim made outside this period will not be accepted. The return of the product will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
The buyer must notify the seller on the same day of delivery or at the latest on the first working day following delivery, of any claim for delivery errors and/or non-conformity of the products in nature or quality compared to the information on the order form. Any claim made after this deadline will be rejected.
The claim may be made:
- email address: contact@hairmocktail.com
Any claim not made in accordance with the rules defined above and within the time limits will not be taken into account and will release the seller from any liability towards the buyer. Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by email to the buyer. The exchange of a product can only take place after the exchange number has been assigned.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo Recommandé, to the address sent by the after-sales service.
Return costs are the responsibility of the buyer.